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How to stay in touch with family on Hajj and Umrah

Agree a simple routine before you leave: one check-in at a set time each day, the hotel name and group leader's phone number written down, and a private live-location link for family. Keep messages short, because signal can be weak in crowds, and call the group leader instead of the pilgrim if you are worried.

By the Manasik Safe team · Last updated

We make Manasik Safe, so we mention it where it is relevant. Every guide is useful without it.

Before the journey

  • Give your family the names and addresses of your hotels in Makkah and Madinah, and the phone numbers of your group leader and your agency.
  • Agree a daily check-in time, and allow for the time difference.
  • Choose one person in the family to receive news and pass it on, so calls don't pile up.
  • Put an emergency contact on your lock screen or in your phone's medical ID.

During the journey

  • Keep messages short and clear: Arrived safely, At the Haram now.
  • Expect quiet periods. Signal can be weak in very crowded places, and silence does not always mean a problem.
  • Carry a power bank, and turn on battery saver when the charge runs low.

Sharing your location

WhatsApp can share your live location for a time you choose, which is a simple option if your family already uses it.

We make Manasik Safe, so we mention it here for comparison: the pilgrim sends a private link from the app, and family open it in any browser with no app or account to see the location, battery level and time of the last update. Sharing doesn't start until the pilgrim taps Start Sharing, and they can reset the link at any time.

Either way, treat the link like a key: anyone who has it can see the location. Send it only to people you trust.

For family at home

  • Don't worry about a short silence. If you have a link, look at the time of the last update.
  • Call the group leader before the pilgrim, because they know where the group is.
  • Never post the link in a public group.

When something is wrong

Tell your group leader or your agency straight away. In Manasik Safe, the SOS button sends an alert with your location to the trip's staff.

All guides

Common questions

How often should a pilgrim check in?

Once or twice a day is enough for most families. Agree the times before you travel so a missed message doesn't become a worry.

Is it safe to share my live location with family?

It can be, if you stay in control: choose who gets the link, share only during the trip and stop whenever you like. In Manasik Safe, sharing stays off until you start it, and you can reset the link at any time.

Does my family need an app?

Not for Manasik Safe. They open the link in any browser.

Ready to give every pilgrim and family peace of mind?

Start your first trip today, or write to us and we'll set it up with you.