By the Manasik Safe team · Last updated
We make Manasik Safe, so we mention it where it is relevant. Every guide is useful without it.
In the first minutes
- Stop and take a breath before you move.
- Move to the edge of the flow of people, not against it, to a safe spot near a clear marker such as a gate number or a sign.
- Don't follow someone you don't know. Ask a security officer or an official in uniform for help.
- Call your group leader if your phone has signal, and describe the nearest gate or sign you can see.
Use your Nusuk Card
The Nusuk Card is the official card issued by the Ministry of Hajj and Umrah to Hajj pilgrims. According to reporting on Hajj 2026, pilgrims must carry it from arrival in the Kingdom until departure. It combines your personal and medical details and your accommodation addresses in Makkah, the holy sites and Madinah, and links you to your service provider.
If a pilgrim is lost or separated from their group, the authorities can scan the card to find their accommodation address and their group's gathering point.
If you lose the card, tell your group leader or service provider to request a replacement, use the digital card in the Nusuk app (or Tawakkalna, if you live in Saudi Arabia), go to the nearest Nusuk care centre, or call the Unified Call Center on 1966. The Nusuk app also includes a maps service, Nusuk Maps, to help you find your position and your way.
Procedures can change between seasons. Check the Nusuk app or your service provider before you travel. For Umrah, ask your agency what applies.
Prepare before you travel
- Write on paper the name and address of your hotel, your group leader's phone number and your camp number if you have one.
- Save your group leader's number as a favourite on your phone.
- Carry a power bank and charge your phone every night.
- Agree a fixed meeting place and time with your group every day.
- Photograph your Nusuk Card and your accommodation details and keep the photo on your phone.
For family at home
Call the agency or the group leader first. They know where the group is and can reach local help.
If the pilgrim has shared a live link, check the time of the last update before you worry. A phone without signal shows the last place it reported, together with the time, so you know how old it is.
For group leaders
- Count heads every time the group boards transport. On Hajj the Nusuk Card is presented when boarding group transport, so use that moment to check everyone has theirs.
- Name a deputy for every sub-group and a buddy for every elderly pilgrim.
- Keep a list with each pilgrim's phone number and a relative's number.
- Know the 1966 number, and tell the nearest security officer as soon as a pilgrim is missing.