By the Manasik Safe team · Last updated
We make Manasik Safe, so we mention it where it is relevant. Every guide is useful without it.
Before departure
- List every pilgrim: name as on the passport, phone, an emergency contact, any health note they agree to record, and their hotel room.
- For Hajj, check that every pilgrim will carry a Nusuk Card, physical or digital. For Umrah, check each pilgrim has the documents your service provider requires.
- Split the group into sub-groups, with a deputy for each and a buddy for every elderly pilgrim.
- Agree fixed meeting points and times, and send the daily plan in writing.
- Ask pilgrims to save your number and to write their hotel name and address on paper.
Every day
- Review tomorrow's schedule the night before and send it to the group.
- Count heads every time the group boards transport.
- Set a fixed meeting point after each ritual or visit.
- Check on elderly and unwell pilgrims, and note any incident in a trip log.
If someone is missing
- Call them, then ask the deputies and their buddy where they last saw them.
- Tell the nearest security officer straight away. Don't wait too long.
- Call the Ministry's Unified Call Center on 1966 for help.
- For a medical emergency, alert the nearest security officer or medical team at once.
- Inform the family through one person, honestly, with what you know and what you don't.
After the trip
- Review with your team what worked and what didn't, and collect pilgrims' feedback.
- Keep the trip log for next season.
Where software helps
We make Manasik Safe, so we mention it here: it gives the leader a live map of pilgrims who chose to share, an emergency room for SOS alerts, announcements to the whole group, and a schedule with tasks. When the agency closes the trip, pilgrims' locations stop arriving. The checklist above is useful without it.